At RHI Developements we are committed to safeguarding and preserving the privacy of our visitors.
This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.
We do update this Policy from time to time so please do review this Policy regularly.
In running and maintaining our website we may collect and process the following data about you:
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
If you fill in the Online Quote form on our website we will set a cookie on your browser. This is only to store the items you get a quote for so we can then provide a total price.
You may disable cookies within your browser, the links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: Here
Microsoft Internet Explorer: Here
Microsoft Edge: Here (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): Here
Safari (iOS): Here
Mozilla Firefox: Here
Android: Here
(Please refer to your device’s documentation for manufacturers’ own browsers)
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you submit data to this website it is stored securely in an encrypted database over a secure SSL connection in the UK only. They are only accessed by the owner of this website and are not passed on to any third party. Please contact us if you would like to see your data, or have it deleted.
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us info@rhidevelopments.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you would like a copy of the information held on you please email info@rhidevelopments.co.uk .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at info@rhidevelopments.co.uk.
If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
If you submit your telephone number and or your email address via our website we will contact you via phone or email to qualify your enquiry and ascertain your requirements.
We also use personal information for the purposes of administering and expanding our business activities, providing customer service and making available our products and services to our customers and prospective customers.
We may send you marketing communications relating to our business. You can inform us at any time if you no longer require marketing communications. We will retain your Personal Data for up to 24 months from the date of submission or alternatively our last communication with you. The reasons we retain your Personal Data for this period are as follows:
It may take us some time to contact you after you have made your enquiry and you have received your quotation.
Once we have contacted you we may contact you by way of a courtesy call to ensure that your requirements have been met and to maintain the standards of the service we provide.
We run promotions and launch new products from time to time. We will update you with this information if we believe it is of interest or benefit to you.
If you become a customer of RHI Developments then we will hold your personal data for 10 years – 15 years for warranty reasons.